Terms & Conditions

Terms & Conditions

1. Introduction

1.1 These are the general terms and conditions (Terms) upon which Cat3C Ltd. provides training courses and other service offerings.

1.2 References in these Terms to we, our, us, and Cat3C are references to Cat3C Ltd, as described in Section 2 below.

1.3 By enrolling on a Cat3C training course, you acknowledge and agree that these Terms constitute the entire agreement between Cat3C and you and will become legally binding on you.

1.4 You further acknowledge and agree that these Terms will become legally binding on you at the time you make a booking with us either in person, by telephone, email or by using an online booking system.

1.5 In the event of any conflicts or inconsistencies between these Terms and any other documents pertaining to your enrolment and participation on a training course, or any other service offering (as the case may be) including any brochures, advertising material, descriptions on our website, these Terms shall prevail.

2. The Company

2.1 The full name of the company is Cat3C Ltd.

2.2 Cat3C is registered in England and Wales with company number, 10671761.

2.3 Cat3C’s registered office is at 11 Wheatstone Court, Davy Way, Waterwells Business Park, Quedgeley, Gloucester, England, GL2 2AQ.

2.4 Cat3C’s place of business is at Aviation House, Hangar SE2A, Gloucestershire Airport, Cheltenham, GL51 6SR.

2.5 Cat3C is an Approved Training Organisation (Certificate No. GBR.ATO-0488) and is permitted to authorise students to take examinations for the issue of pilot licences and/or ratings, as defined in its approval certificate.

2.6 You can contact Cat3C by email at admin@cat3c.com.

3. Definitions

3.1 In these Terms:

(a) ‘CAA’ means the UK Civil Aviation Authority or any replacement or successor body;

(b) ‘EASA’ means the European Aviation Safety Agency or any replacement or successor body;

(c) ‘Course’ means any pilot theoretical knowledge training course or related tutorial session offered and provided by Cat3C from time to time;

(d) ‘Student’ means any person accepted by us on a course.

3.2 In these Terms:

(a) words importing the singular shall include the plural and vice versa, words importing a gender shall include all genders, and words importing persons shall include bodies corporate, unincorporated associations and partnerships;

(b) any reference to a statute, statutory provision or subordinate legislation is a reference to such legislation as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation;

(c) any phrase introduced by the terms ‘including’, ‘include’, ‘in particular’ or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

(d) headings are included for ease of reference only and shall not affect the interpretation or construction of these terms and conditions.

4. General Course Terms

4.1 The requirements for enrolment on any approved course of tuition are outlined in Cat3C’s Administration, Safety, Compliance, Operations and Training (ASCOT) Manual, Part 7 – Training Management. A copy of the manual will be provided to you on enrolment but may also be requested prior to enrolment.

4.2 In order to be eligible to enrol on a course you must meet all minimum entry requirements for the relevant course, including any regulatory requirements specified by the CAA, EASA or any other relevant regulatory body.

4.3 An applicant for the Cat3C EASA ATPL (A) modular theoretical knowledge distance learning course must:

a) Have attained the age of 17 years;

b) Hold a valid and current PPL (A) issued in accordance with ICAO Annex 1;

c) Hold a valid and current EASA Part-MED Class 1 medical certificate;

d) Be able to read, write and orally communicate in the English language to a minimum of ICAO Level 5. Cat3C will not be responsible for the provision of any training material in any language other than English.

e) Have sufficient knowledge of mathematics and physics (science) to facilitate an understanding of the theoretical knowledge instruction content of the course. This may be established at the commencement of the course by evidence of formal qualification or through an initial maths and physics test, in which the student must attain a satisfactory pass mark before commencing the main course.

4.4 On applying for admission to a course, you warrant and represent to us that you satisfy all the specified course requirements and can provide appropriate evidence of this on request from us.

4.5 You warrant that you are entitled to reside within the United Kingdom and undertake the course, either by virtue of being a national of an EU country or by holding an appropriate visa issued by the UK authorities.

4.6 In the event of an insufficient number of students on any course, Cat3C reserves the right to reschedule the course to a later date. The decision to postpone a course shall be made no later than seven days before the start of the course; and any student notified to attend the course may request a place on the rescheduled course or otherwise request repayment of monies paid

5. Payments, Cancellations & Refunds

5.1 All current course and tutorial standard prices are displayed on the Cat3C website.

5.2 All course fees must be paid at the time of placing the order for the course, and in full no later than 14 days prior to the commencement of the course.

5.3 To qualify for Special Offer prices, all fees must be paid in full no later than 21 days prior to the commencement of the course. Special Offer price fees are non-refundable.

5.4 Places on courses are only confirmed on receipt of full payment, as agreed at the time of making the order; and the contract to provide a place on a course will be deemed to take effect when payment in full or in any part is made. Subject to paragraph 5.8 below, you will have 14 days from the date of payment (the ‘cooling off period’) to cancel your place on the course.

5.5 If you fail to pay us on time for any monies due to us under these terms then you acknowledge and agree that we may cancel your attendance on a course.

5.6 Refunds for cancellations of all other courses shall be made as follows:

(a) All cancellations will incur a £75.00 administration fee;

(b) Cancellations made more than 14 days prior to the course start date will be refunded in full, less the £75.00 administration fee.

(c) Cancellations made 8 -13 days prior to the course start date will be refunded at a rate of 50% of the fee paid, less the £75.00 administration fee.

(d) No refunds will be given for any course cancelled 7 days or less prior to the course start date.

5.7 Courses can be rescheduled at any time up to no less than 7 days prior to the course start date; this will incur a £25.00 administration fee, to be paid at the time of rescheduling.

5.8 By ordering and paying for a place on a course, which commences less than 14 days after the order has been placed, you accept and agree to waive your statutory rights to a full refund within the ‘cooling off period’. Should you thereafter cancel or fail to attend the course, any refund requested shall be made in accordance with paragraph 5.6 above only.

5.9 Whereby any course requires a minimum number of attendees and this is notified to you in writing prior to attending the course, you will be notified one week prior to the start of the course if the required numbers have not been attained and given the opportunity to cancel at no financial penalty to yourself, or otherwise opt to pay the applicable rate for one-to-one tuition. Should you opt for one-to-one tuition and the required minimum number of attendees is reached later, you will be refunded the difference between the one-to-one rate and the standard course fee.

5.10 Cat3C reserves the right to cancel any course, tutorial or other training session at any time, and without giving reason for doing so. It is the responsibility of the student to ensure that the training session is proceeding as originally stated, no less than 48 hours prior to the commencement of the training. When the cancellation of training is made by Cat3C, all course fees paid directly to Cat3C will be refunded in full. Cat3C does not accept liability for any additional accommodation, travel or any other expenses incurred, which cannot be recovered by the student. No reimbursements will be made for any expenses incurred by any student who has not ensured, by contacting Cat3C in writing, that the training is proceeding as originally stated.

6. Attendance, Behaviour & Commitment

6.1 If for any reason you fail to attend any of your training periods during the course, without reasonable excuse, you acknowledge and agree that you shall pay any additional costs reasonably incurred by us in connection with the rescheduling of your training as a result of your absence. All rescheduled training will be charged at our daily rates in force at the time of the re-arranged training.

6.2 The successful completion of a course requires certain skills, aptitude, motivation, diligence and capacity to accept instruction on your part which cannot be evaluated in advance. Accordingly, you acknowledge and agree that Cat3C does not make any representation, promise, guarantee or warranty concerning your ability to successfully complete the course, or any part thereof, either at all or within a specified period of time; and to subsequently pass the examination.

6.3 You acknowledge and agree that all training is offered by Cat3C only as part of a course, the details of which are confirmed at the time of booking, and we have no obligation to make any additional training provision available to you on any other basis.

6.4 Students are not required to wear pilot uniform during Cat3C courses, however, no clothing containing offensive material should be worn.

6.5 You should conduct yourself in a professional and polite manner at all times whilst on the Cat3C premises, at Gloucestershire Airport, and at any accommodation provided or recommended by Cat3C.

6.6 Use of mobile (cell) phones is not permitted in the classroom or simulator area. These MUST be turned off during classroom lesson periods; provision for charging mobile phones or monitoring of mobile phones, where such is required for serious personal or business purposes, can be arranged with our receptionist.

6.7 No food or drink may be consumed on the premises except in the student lounge or outside areas, except as arranged with Cat3C staff at the time.

6.8 Smoking is not permitted anywhere within the premises or simulator area.

6.9 No litter should be left in or around the premises, car parking areas and surrounding areas.

6.10 Private vehicles must be parked in designated areas within the facilities provided by Gloucestershire Airport, who retain the absolute decision regarding the parking of vehicles on the airport premises. Cat3C has no influence on the decision of the airport authority to remove any vehicle from the airport premises.

6.11 Consumption of alcohol and illegal drugs is strictly forbidden on the premises and must not be consumed within 12 hours of any training.

6.12 Any use of drugs (other than prescribed medication) or alcohol by a student may result in immediate dismissal from the course (without any refund of the course fee) and removal from the Premises.

6.13 Cat3C equipment cannot be used without our prior approval. Any faults with equipment should be reported immediately to Cat3C reception at the cremises. No items belonging to Cat3C may be removed from the premises without our prior approval.

6.14 Physical violence or the threat of violence (whether physical, verbal or otherwise) against any person whilst undertaking training at Cat3C will result in instant dismissal from the course and no refund of fees will be made.

7. Overseas Students

7.1 Cat3C is not permitted to issue, validate or make recommendations for visas for study or for any other purpose in the UK or EU; and is not permitted to offer training to any students present in the UK on a study or tourist visa.

7.2 If you are undertaking a course with an Approved Training Organisation (ATO) approved for the provision of a course of study in the UK by virtue of an appropriate visa, that ATO remains responsible for all training whilst in the UK. Any training conducted with Cat3C must be conducted with the prior approval of the ATO and the visa must be produced to Cat3C prior to commencement of the course. Should you fail to complete the course with the ATO for any reason whatsoever, you shall have responsibility for informing the relevant authorities that you have ceased to be admitted on a course and you will not be permitted to commence or continue any course with Cat3C.

7.3 If at any time any document you supply to Cat3C (or any other party) in connection with your admission onto a course or otherwise (including passports, visas, medical certificates, existing licences or ratings) is found to be, or in the reasonable opinion of Cat3C is thought to be, false or forged, Cat3C may immediately suspend or expel you from the relevant course without any refund in respect of any fees you have paid; and notify the relevant authorities including the police about the circumstances of the suspension or expulsion.

7.4 You acknowledge and agree that we will retain the details of all students and shall be at liberty to disclose any and all such information to the police, immigration and other relevant authorities including the CAA.

8. Termination

8.1 Without affecting any other right or remedy available to it (including any right to terminate a student’s attendance on a course which is set out elsewhere in these Terms), Cat3C reserves the right to terminate the student’s enrolment should the student violate any or all of these Terms and that student will not be entitled to any refund of course fees or other monies paid to Cat3C.

9. Privacy Policy & Data Protection

9.1 Cat3C will use the personal information provided by students in accordance with the terms of the General Data Protection Regulation and the Data Protection Act 1998 and will not withhold any personal information for any period longer than is absolutely necessary for the completion of the course, and for any period thereafter as required by the UK CAA and/or EASA.
9.2 By accepting these terms you authorise Cat3C to divulge personal information to the UK CAA and/or EASA, but only that personal information that is necessary for the purposes of flight crew licensing and associated activities.

9.3 Cat3C will not, under any circumstances, divulge any personal information to any other parties for sales or marketing purposes.

9.4 Cat3C will only divulge personal details to regulatory authorities where such is absolutely necessary in the prevention of alleged offences or lawful apprehension of alleged offenders.

10. Dispute Resolution

10.1 If you have any reason to make a complaint about the course, the matter should be referred in the first instance to the relevant instructor. If the complaint cannot be resolved, then the matter will be referred to the Chief Theoretical Knowledge Instructor (CTKI). If you are still unsatisfied with the response, the matter will be referred to the Head of Training, whose decision shall be final.

10.2 If you have any reason to make a complaint about the general service you have received, and your complaint cannot be resolved at the time, then full details of the complaint should be sent in writing to the Accountable Manager at Cat3C at the address set out in paragraph 2 above.

11. Miscellaneous Provisions

11.1 If a court or any other competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.

11.2 A waiver of any right under these Terms is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by us in exercising any right or remedy under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

11.3 No third party shall have any rights under or in connection with these Terms by virtue of the Contracts (Rights of Third Parties) Act 1999.

12. Governing Law & Jurisdiction

12.1 These Terms, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the laws of England and Wales in force at the appropriate time.

12.2 Cat3C and you irrevocably agree that any dispute or claim arising out of or in connection with these Terms, their subject matter or formation (including without limitation any non-contractual dispute or claim) will be subject to the exclusive jurisdiction of the English courts.